Holiday Hours

Our offices will be closed Monday December 24th and Tuesdsay December 25th in observance of the Christmas Holiday. We will reopen Wednesday December 26th @ 10am. All support requests and emails received after close of business on Friday December 21st will be responded to when we return on Wednesday the 26th in the order they were received. We apologize if this causes any inconvenience.

Help & Support

Visual editor issues after WordPress 3.9 Update

Last Updated: Sep 03, 2014 10:38AM EDT
The 3.9 update included an update to WordPress' visual editor (TinyMCE) to version 4.0 which is a 'breaking' change. This means version update is not compatible with any TinyMCE 3.x code/plugins/extensions, which many of our themes include. Updating your theme to the current version will solve this issue as we pushed updates to all themes to account for the change prior to WP 3.9 being released.

If you've previously registered your theme, you should just be able to use the auto updater to update. If you have not registered your theme, you'll need to update manually. You can find instructions how to update manually below:

How to update your theme manually:
  1. You will first need to visit the My Account section of our website, and download the .zip file for the current version of your theme, this is located in the Downloads tab. Make sure the .zip file stays in tact, if after downloading, all you see is a folder, this means your browser is set to automatically unzip files upon download, you will need to turn this off in your browser's preferences and re-download the zip file.
  2. Once you have downloaded the .zip file log into your site's admin and navigate to Appearance->Themes, in the WordPress sidebar.
  3. Activate another theme, it does not matter which, this simply allows you to delete the current version of your theme so that you can upload the new. You do not need to worry about losing any customizations or options selections, as these are saved in the database.
  4. After activating another theme, click on the 'Theme Details' button that appears when hovering the theme's screenshot. (if you are using WordPress version 3.7.1 or below, you can skip this step, as this did not exist until 3.8) ThemeDetails
  5. The Theme Details popup will appear and in the lower right hand corner is a red link titled 'Delete'. Click this link to delete the current version of your theme. DeleteTheme
  6. After deleting the old version, click the 'Add New' button at the top of the page, this will take you to a screen to upload the .zip file you downloaded from your account. After the .zip file has uploaded, be sure to click the 'Activate' link to re-enable the theme.
  7. After enabling the theme you'll notice a new sub-menu of the theme's option page, titled 'License Management'. This is the page you will need to enter your New license keys and email address to activate the theme and enable Auto-Updates. LicenseManagement

Important:  After updating, whether it was done automatically, or manually as described above, to ensure your browser is loading the correct files, it is important that you clear your browser’s cache, OR on any page/post you were experiencing issues viewing the editor hold the Shift key while clicking the refresh button (this will tell your browser to do a ‘hard’ refresh and download all new files rather than using it’s cache). The reason this is important is because the WordPress editor is Javascript based, and browsers will always attempt to cache javascript files so that they do not have to download them again each time the page loads, clearing the cache or forcing a hard refresh ensures that your browser is using the most up to date version of those files.


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