Holiday Hours

Our offices will be closed Monday December 24th and Tuesdsay December 25th in observance of the Christmas Holiday. We will reopen Wednesday December 26th @ 10am. All support requests and emails received after close of business on Friday December 21st will be responded to when we return on Wednesday the 26th in the order they were received. We apologize if this causes any inconvenience.

Help & Support

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

GALLERY NOT WORKING PROPERLY

DJ Hunter Oct 19, 2014 02:44PM EDT

I am using your Flux theme and we can seem to get the wedding gallery to show up correctly. When I am logged in and I change it to the carousel view then hit save, it goes to a blank page and nothing happens. Can you please help!

http://princephptographyllc.com

Up 0 rated Down
RAWfolio Support Oct 20, 2014 09:38AM EDT RAWfolio Agent

This is most likely happening because the images you have uploaded or selected to use in the gallery were uploaded at a very large size and the server is not able to resize them quickly enough to avoid the process being stopped. Most web hosts set a time limit that any script/process can run for, this is usually 30 seconds. Since most servers are not able to process/resize images anywhere near as fast as program like photoshop or lightroom, resizing large or large amounts of images at one time can many times take longer than the time limit set by most hosts. When that time limit is reached, the server immediately stops any scripts that are running, which is why you’re seeing just a blank white screen. To prevent this from happening you’ll want to upload images that have already been resized/optimized to the sizes you are using them on your site. You should not rely on the site/webserver to resize the images for you as issues like this can arise. Images should be under 200kb in size and realistically no larger than 1500×1000 px in the majority of cases.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

F.A.Q

Got a Pre-Sales question? Take a look at our FAQ page.

support@rawfolio.com
http://assets2.desk.com/
false
rawfoliosites
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete