Holiday Hours

Our offices will be closed Monday December 24th and Tuesdsay December 25th in observance of the Christmas Holiday. We will reopen Wednesday December 26th @ 10am. All support requests and emails received after close of business on Friday December 21st will be responded to when we return on Wednesday the 26th in the order they were received. We apologize if this causes any inconvenience.

Help & Support

Will there be an update for original RAWfolio Framework customers?

Last Updated: Sep 23, 2013 09:31AM EDT
In a short answer, no.. but..  you can still use the new versions! 

The new RAWfolio Lite & Premium themes are a complete rewrite of the original framework and add-on themes, making them faster, more intuitive, and easier to use. All themes are now standalone, and each have the framework built right in. For the time being and until our new 'Builder' theme is released there are no more add-on themes. We thought this was the fairest way to go about things, now if you see a theme you like, simply purchase that theme alone, no need to purchase an additional theme or the framework, it's all built right in. We're also releasing remakes of each of our previous add-on themes, the first of which is Bold.

Because of the this, simply issuing an update isn't possible, instead, for those current RAWfolio customers wishing to upgrade, we're letting you switch to any of our new Lite themes for FREE*, simply click on the Email Us link on the right side of the page and include the name of your site, and the email you used when you purchased the original framework, and we'll get you taken care of.

Disclaimer for those switching:
Due to the rewrite of the entire theme engine and framework, the options and customization settings of your current site WILL NOT transfer to the new versions. Galleries also work differently as well. Before switching please make sure to backup your WordPress database, in the event you'd like to switch back. If you have any questions, or need any help please just let us know.

The RAWfolio team



** Please Note **: The Free Update only applies to customers who purchased the original RAWfolio framework and the Bold, Slide or Style add-on themes prior to March 1st 2012. Newly released designs & themes are not eligible for the free switch and must be purchased separately. The free upgrade applies to all previous RAWfolio version 1 customers who request the upgrade from April 1st, 2012 until March 1st, 2013. After which, we will provide a discount code for 25% off the theme of your choice, just send us an email with the theme you'd like to purchase and the email you used in the original transaction. We strongly encourage version 1 customers to request the upgrade sooner rather than later to ensure compatibility with WordPress updates as well as the benefits of feature additions, updates and upgrades with new versions. As well as to avoid having to purchase the new versions after the deadline. 

F.A.Q

Got a Pre-Sales question? Take a look at our FAQ page.

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